14-DAY CANCELLATION POLICY AND A $30 ADMIN FEE
We require a 14-day cancellation notice. If you need to cancel all or a portion of your reservation, please call or email us at least 14 days in advance. If you notify us at least 14 days before your scheduled arrival date, the prepayment will be refunded less a $30 administrative fee per room.
If you should need to cancel within the 14-day period prior to the reserved nights, and we are able to re-book the room(s) on any or all of those dates, you will not be responsible for the re-booked nights. Any nights that stay un-booked, you are responsible to pay for these nights, and your credit card will be charged for those un-booked nights.
Sadly, no exception to this policy.
There is a $30 admin fee for any changes or cancellations with 14-day advance notice.
CAUSE OF CANCELLATION / TRIP INSURANCE
Please note that our cancellation policy is NOT dependent on the cause or reason for the cancellation. We are unable to be responsible for elements such as bad weather; flight delays or flight cancellations; illnesses or injuries; family, pet or work emergencies; or even the most unfortunate of unexpected events, a death. Please be aware that you have the option of purchasing “trip insurance” that could protect you from the costs incurred due to an unforeseen cancellation. There are many suppliers of trip insurance and they are easily found on the Internet or often times, through your credit card provider.
2-nights minimum. We welcome 1-Night reservations if the room is booked the night before as well as the night after, i.e. if there is a one night window.
4-nights minimum for Indian Market, Spanish Market, International Folk Art Festival, Thanksgiving, and Christmas to New Year day. If 4 nights are not available, then you are welcome to book the available nights.
VIP RETURNING GUESTS DISCOUNTS:
Returning guests are like family to us. To show our appreciation for your patronage, our returning guests receive the following discounts:
3 or more – 10%
2 nights stay – 5%
You must book with us directly. These discount are not available for any holidays and special events, like Indian Market, Spanish Market, Santa Fe Fiesta, International Folk Art Market, Balloon Fiesta, Wine and Chile Fiesta, Thanksgiving, Christmas and New Year’s Holidays, etc. If there are any other seasonal specials, the returning guests receive the greater of the VIP or the seasonal specials.
Room rates are based on 1 or 2 guests (double occupancy).
ADDITIONAL GUESTS FEE
Additional guests can be accommodated in some of our rooms by paying $30 per guest per night as long as arranged in advance.
50% deposit is required in advance for a confirmed reservation. Bookings within 7 days of arrival require a full payment at the time of booking.
For your convenience, the final payment will be charged to the credit card on record a day before the Check-Out date.
For Indian Market, Spanish Market, Thanksgiving, Christmas and New Year’s Holidays, the final payment may be charged to the credit card on record 14 days before the check-in date.
CHECK-IN / CHECK-OUT
Check-In from 3PM. Early or late arrivals are not a problem at all. Please let us know in advance by calling, texting or e-mailing us.
Check-Out by 11AM.
CHILDREN 12 YEARS OR OLDER
We gladly accept children who are 12 years of age and older.
For the comfort of our guests, Casa Cuma is a completely non-smoking inn. Santa Fe city law does not allow smoking anywhere on the premises or within 25 feet from the B&B.
We are not equipped to accept pets, but are happy to recommend a nice boarding alternative. Sorry, no exceptions.
CREDIT CARDS ACCEPTED
We gladly accept Visa, MasterCard, Discover, American Express and Casa Cuma Gift Certificates.
50% of Payment due at reservation, 50% at check-in; Cancellation requires 14-day notice with a $30 admin fee per room; No-smoking anywhere on the property; Kids over 12 welcome; No pets, sorry; Minimum stay 2 nights, 4 nights for holidays and special events like Indian Market.